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Frequently Asked Questions

G/F, Shop 12D Boundary Street, Prince Edward, Kowloon, Hong Kong

(Prince Edward MTR Station D)

you can call us or check it in google map 

If the customer chooses to pick up the goods at the store, the goods can be stored for 1-2 days. If the time is exceeded, we must be notified first, otherwise it will be regarded as abandoned.

We accept major credit cards, PayPal, and bank transfers for online orders. In-store, we accept cash, credit cards, and mobile payments such as Alipay and WeChat Pay.

Yes, please show the order number to pick up the goods. When I arrived at Prince's Store. The style and price are subject to the store. More styles are pleasing to your eyes. You can choose again.
By SF Express: Payment is completed before 5 p.m. from Monday to Saturday, and it can be delivered to the designated location provided by the customer within 1-2 working days, using SF Express . If the payment is completed on a Sunday or a public holiday, it will take 1-2 working days starting from the first working day after the holiday to be delivered to the designated location provided by the customer. Use LALAMOVE, GOGOX to hail taxis, motorcycles, and express delivery. Normally arranged on the same day, received on the same day, freight collect.
Not available at the moment. Products can only be delivered to Hong Kong. We are working on expanding our services to include international shipping in the future.
Yes, you can browse and purchase our products online through our website. We offer delivery services throughout Hong Kong

 If the product is damaged or does not match the ordered product, please notify by phone or email within 3 days after receipt of the goods.The company will arrange for a replacement or return of the  product when the customer next orders

   When the customer returns the product, please keep the complete packaging and parts, and the valid invoice issued by the company is valid

   If the product is damaged or solid, customers should not repair it by themselves, because the company and the maintenance company will not accept this way of replacement or return service

   Some special products and machines may need to be sent back to the factory for inspection and maintenance.The waiting time may take a long time, please pay attention.

   If the customer orders the goods by mistake due to their own problems, the company has the right to refuse to exchange or return the goods

We offer a wide range of kites including single-line kites, stunt kites, power kites, and custom-designed kites. Whether you are a beginner or an experienced flyer, we have something for everyone.
Yes, we offer a variety of accessories such as kite lines, winders, tails, and repair kits to enhance your kite-flying experience.

Yes, we regularly host workshops and events for kite enthusiasts of all ages. Check our Events Page for the latest schedule and details.

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